تتناول هذه الوحدة الأسباب التي تجعل بعض الحوارات حساسة أو متوترة في بيئة العمل. تُستعرض أمثلة لمواقف شائعة تُسبب الإحراج أو الخلاف، ويُشرح تأثير فشل هذه المحادثات على الأداء والعلاقات. كما يتم تحليل الأخطاء الشائعة التي تُفاقم التوتر.

This unit covers how to determine whether it is necessary to have a particular conversation. It introduces the concept of positive intent and the frame of reference before speaking. The unit highlights the importance of mental and emotional preparation and discusses the impact of postponing or avoiding the conversation on relationships.

This unit presents a practical step-by-step model for managing difficult conversations. It begins by identifying the goal and expected outcome of the conversation. The unit explains how to organize the discussion clearly and sequentially, and also clarifies when to pause or postpone the conversation to avoid escalation.

This unit focuses on the non-verbal elements of conversation, such as tone of voice and body language. It explains active listening skills and reflecting emotions for deeper understanding. The unit introduces questioning techniques that help reduce tension and demonstrates how to create an environment of trust and respect.

This unit introduces the concept of positive feedback and its importance in professional development. It distinguishes between constructive and destructive criticism, presents examples of phrasing feedback in a way that motivates rather than discourages, and discusses the challenges of giving or receiving feedback remotely.

This unit addresses the concept of daily microaggressions, which are sometimes unintentional. It explains their forms and psychological impact on the workplace, analyzes the underlying causes related to unconscious biases, and presents ways to handle these situations with tact and awareness.

This unit focuses on manifestations of negative behavior within the team and how to identify them. It highlights the potential consequences on the work environment if such behavior is ignored. The unit analyzes the patterns of a negative employee and their impact on colleagues, and discusses steps for intervention, providing support, or corrective action.

This unit addresses complex or deteriorating relationships in the workplace. It presents the stages a difficult relationship goes through, from tension to separation or reconciliation. The unit discusses psychological and social approaches for repairing relationships and suggests strategies to rebuild trust and collaboration.

Students receive an accredited certificate issued by Cambridge British College.

Yes, all certificates issued by the college are accredited by the relevant official authorities.

Yes, after completing the course, you may contact the Admissions and Registration Department to obtain an electronic copy.

You can register online through the website by visiting the Admissions and Registration page and completing the payment electronically.

Applicants must be at least 16 years old or hold a secondary school certificate (or equivalent) for certain programmes.

Yes, you may enrol in multiple courses simultaneously.

All courses are offered online.

The duration varies depending on the programme and generally ranges from one to six months.

Yes, assessment is based on participation, assignments, and final examinations depending on the nature of the course.

Yes, you can retake the course in the next session at a reduced re-enrolment fee.

Fees vary according to the course and number of study hours. Full details are available on each course page.

Payments can be made online via the college’s secure electronic payment link.

Yes, instalment plans are available for selected courses under specific conditions.

No, course fees are non-refundable according to the college’s refund policy.

You can reach us via the official email address or by phone.

Yes, a dedicated technical support team is available to assist with any platform-related issues.

You can schedule an appointment with an academic adviser by contacting the guidance team.

Some courses include practical training or partnerships with employers to provide internship and job opportunities.